Frequently Asked Questions

5M Biotech India is a pharmaceutical exporter and supplier firm based in Mumbai, Maharashtra, India.

Yes, we import medications into India and assist with all government formalities such as regulatory documentation and customs clearance.

If the product or strength you need is not listed on our site you can send us a general business inquiry with the medicine name, required strength, quantity, dosage form, and destination market. Our team will review your requirements and get back to you with the available options.

Yes, all your personal and medical information is kept confidential. We follow strict confidentiality protocols and keep your data secure.

No, documentation availability can differ by product, source, manufacturer, and transaction.

If there are availability or delay issues, we inform our customers promptly and offer alternative options or refunds.

Yes, we have a highly experienced customer care support team to help you with any doubts or queries.

Yes, we provide cold chain logistics to maintain temperature sensitive pharmaceuticals.

Yes, we provide tracking information once the order ships so you can track its progress.

No, a medicine being listed in the catalog does not guarantee immediate availability.

Yes, we offer tailored services for clinics, hospitals, and healthcare professionals including inventory assistance and bulk ordering.

We require full advance payment once you approve the price and are ready to proceed with the order.

Yes, we export medications globally. Our services include a wide range of products, custom handling, full regulatory support, and cold chain logistics.

Inquiries for pharmaceutical products may come from hospitals, clinics, institutions, pharmaceutical distributors, pharmaceutical companies and procurement organizations.

Quantity restrictions on medications may apply depending on the type of medicine and intended use.

Yes, we specialize in sourcing medicines unavailable in India, including rare disease treatments and orphan drugs, subject to regulatory approval.

Yes, 5M Biotech India offers bulk purchasing solutions for pharmacies, hospitals and healthcare institutions.

Yes we deliver clinical trial supply services for research organizations, pharmaceutical companies, biotech firms, and CROs worldwide.

At 5M Biotech, we accept SWIFT wire transfers.

The categories of medications that you can enquire about at 5M Biotech India are

• Hormonal & Infertility
• Erectile dysfunction
• Antimicrobial
• Anticancer
• Anti-Tuberculosis Skin Care
• Immunosuppressants
• Ophthalmic
• Veterinary
• Antimalarial
• Cardiovascular
• Cephalosporins
• Nutraceuticals
• Antiulcerants

5M Biotech India offers both generic and branded medications. Branded and generic medicines contain the exact same active ingredient but differ significantly in appearance, cost and inactive ingredients.